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Terms of Service

Terms of service

Information About Us


This site is operated by and the goods you purchase will be supplied by Ko di Malleo Carmelo (“we”). We are registered in Italy and our address, is Via GB Nitto De Rossi, 37 – 70123 Bari.

Our VAT number is: IT 02917050722. You can contact us by email at info@koitalia.com , by telephone on + 39.080.5740626, or write to us at Via GB Nitto De Rossi, 37-70123 Bari (ITALY).


Your Personal Information

We will use your personal information in accordance with our privacy policy which can be found in the specific page of the site www.koitalia.com

Ordering

You may place an order to purchase goods advertised for sale on this website by following the onscreen prompts after clicking on the item you wish to purchase.

We will acknowledge receipt of your order by sending you an automatically generated email accepting your order. With this email the contract will be concluded.

The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure they are correct.

If the details of the email confirming your order are not correct, or if you are not satisfied with the details in the email, please contact us at info@koitalia.com.

Accepting your order, we have a legal duty to supply goods that are in conformity with these terms and conditions.

Prices and Delivery Costs

Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.

Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs.

Delivery rates are based on the country your order is being shipped to.

All prices are calculated at Basket, once your shipping address has been selected, and can be reviewed during checkout.

For more information about contact us at info@koitalia.com 

Availability and Delivery

Information displayed on this site relating to availability is subject to change by us without notice.

We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on this site.

We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products.

It is your responsibility to contact the Courier Company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.

To avoid problems we give you some suggestions:

  • Indicate an address where someboby can easly receive your parcel, home or office;
  • The name indicated must be always the same the Courier will find arriving to destination; Indicate a phone number, better mobile, where the Courier can contact you in case of delivering problems;
  • Always check the Postal Code you gave is correct. 

Payment

We must receive payment in advance before your order can be processed and the goods can be dispatched.

Payment for goods can be made by one of the following payment methods:

  • PayPal,
  • (OUR*) Bank Transfer to : Unicredit Bank – IBAN : IT 69 E 02008 04030 000003611660 BICSWIFT:UNCRITM1H00.

We will dispatch only when amount will be on our bank account so we suggest you to inform us about your bank transfer at info@koitalia.com to speed up timing. *Making the bank transfer, be sure, the total you send is net of all bank charges.

Shipping

From www.koitalia.com website we can dispatch orders to Italy, Germany, Luxenbourg, Danmark, France, Spain, England, Slovakia, Czec Republic, Romania, Portugal, Finland, Croatia, Bulgaria, Slovenia, Hungary, Poland, Lithuania, Latvia, Estonia, Corsica.

Our aim is to dispatch all orders within 3-4 working days (excluding weekends and Italian public holidays).

If you order a personalized or customised product, we will inform you about shipping times depending on service you request.

If you have any further queries regarding the delivery of your order, or advice on future orders, please email info@koitalia.com

Right to Cancel and Change

You have the right to cancel your order without having to give a reason at any time before your goods are dispatched.

You have the right to cancel or change yout order within 15 days after delivery, such 15 day period beginning on the day after you receive your order.

To exercise your right to cancel or change, you must inform us of your decision to cancel or change by mail or email using the contact details set out above, clearly stating your intention to cancel or change, along with your order number, order date and full contact details.

If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

You must send the goods back to us at our address, at your own cost (unless we delivered the item to you in error), without undue delay and in any event within 7 days after the day of cancellation.

We cannot accept cancellation or chages for personalized or customised products.

Refunds Policy

Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or returns charges (if any).

We will pay the refund within 15 days after the day we receive the goods you have returned to us.

We will refund you using the same means of payment as you used to pay for your order.

We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use, e,g. stains, rips, or in case of accessories and parts of article are missing.

If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, please return the product to us. Once we have confirmed the defect or other problem we will either provide a full refund or send a replacement if requested.

Cancellation By Us

We reserve the right to cancel the contract between us if, for example:

  • we have insufficient stock to deliver the goods you have ordered;
  • we do not deliver to your area; one or more of the goods you ordered was listed at an incorrect price.

If we do cancel your order we will notify you by email and will re-credit to your account any sum deducted by us from your PayPal or Bank account as soon as possible.

Title And Risk

You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods.

Once goods have been delivered to you or a person nominated by you they will be held at your own risk and you will be responsible for them.

If you want to add an insurance at your shipment, you can ask for it, contacting us at info@koitalia.com and we will recalculate your shipping costs .

Liability

To the extent not prohibited by law, we accept no liability for any:

  • loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
  • loss which arises when we are not at fault or in breach of these Terms and Conditions; and business loss (which includes loss of profits,
  • loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).

Events Beyond Our Control

We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

Dispute and Litigation

In case of dispute/litigation the Italian judge/magistrate will be competent with the Bari tribunal having the sole rights.

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